Shipping & Returns
Shipping Domestic
All packages will be shipped via Canada Post with tracking. However carrier may change in the future.
Shipping International
All International packages will be shipped with tracking - couriers include DHL, Fedex and Canada Post. Additional shipping payment may be required after checkout or If the shipping cost is less that the rate charged at checkout, Marysia Champ will issue a refund of the difference.
Customs/Duty/Taxes
You may be required to pay import custom fees, duties and/or taxes upon delivery. Marysia Champ is not responsible for additional fees or taxes.
Returns
There are no refunds or exchanges on purchased art.
We cannot be held responsible for lost or damaged items. In the rare occurrence of damaged shipment, we insure each package and must be made aware of damaged items immediately - within 30 days of shipment in order to file a claim for reimbursement.
All shipping charges are non-refundable and all return shipping cost due to damage are the responsibility of the buyer. We recommend all damaged goods be returned for repair and insured with a tracking number. Please email shop@marysiachamp.com if returning a damaged item immediately.
Lost Items
In the incident that your item has been lost stolen - please check with your neighbors and carrier first. Mistakes do happen and sometimes local post offices hold packages for unexplained reasons. Please do this as soon as you think the parcel is lost/stolen so that the local post office can be of help.
In the event that you are unable to locate your package please email me studio@marysiachamp.com so that I may file a claim. Once the case is complete I will send you your replacement. Please note that this can take a couple of weeks or longer.
Holiday Shipping Deadlines
For your order to arrive in time for Christmas I recommend ordering as soon as possible. Shipping time really starts slowing down starting in November! I still cannot 100% guarantee delivery by Christmas if you order before these dates as road closure and weather also greatly affect parcel deliveries.
Canada - December 10
International - December 1