FAQ

Original paintings take up to 8 business days to be packaged and ready to ship.

Processing times don't include shipping time.

These timelines are extended during special promotions and the holiday season.

I ship worldwide. All packages come with a tracking number and are shipped with Canada Post or by courier (Purolator, Fedex, UPS)

If you live outside of Canada/US and are interested in a large painting (over 36 inches in length), please contact me studio@marysiachamp.com for a shipping quote.

Please note you will be responsible for all duties, taxes, handling fees and customs charges that incur.

If your order has already been processed, I am unable to make any changes. If your order is still in processing and has not yet shipped, please reach out to me at studio@marysiachamp.com as soon as possible to inquire about making a change to your order.

Please note - not all changes are able to accomodated.

If you entered the wrong shipping address, please reach out to me immediately. If your package is still processing, I can update your address. However, this is not possible after your order has shipped.

I am not able to redirect an order once it has left the studio - sorry!

Please review all order details before submitting your order. I am not responsible for packages delivered to an incorrect, closed, or undeliverable address. If your package is "returned to sender," you are responsible for any shipping charges or fees associated with the return or reshipment to the correct address.

Once your order leaves my studio, it's passed off to the courier for shipping. Please keep in mind that shipping time frames are not guaranteed, as weather and mail volume can affect delivery. When your order is shipped, you'll receive a shipping confirmation email containing the tracking number to follow along on your packages' journey. If your order becomes delayed or lost, I will need to file a claim with the courier. Please reach out to me as soon as possible. at studio@marysiachamp.com

Lettermail does not include a tracking number or insurance if your package is lost. It is at your own risk.

All sales are final. No refunds or exchanges. Please e-mail with any questions prior to placing your order as I do my absolute best to accurately depict images on your screen!

If something arrives damaged, please email a photo and your order number within 3 days of delivery to studio@marysiachamp.com

Most of my work is done with oil paints. However I also sometimes incorporate other materials like cold wax, acrylic, oil pastels and graphite etc.

All materials used in a piece will be listed in its description.

I generally release new work in collections - so 15-20 paintings at a time within a specific theme 1-2 times a year

The best way to stay informed is to sign up for my newsletter.

Newsletter subscribers get exclusive access and sneak peaks when new pieces are live.

Most pieces are usually unframed. If a piece is framed it will be depicted and shown within the listing itself.

I do my absolute best to try and make sure that the colours represented online are as close as possible to the actual product.

However, because your screen monitor may be different than mine, I can't guarantee they'll be exact. If you need more pictures of a specific piece please let me know and email me at marysiachampstudio@gmail.com

All artwork and products are measured in inches unless otherwise stated.

I retain all rights to all artwork I create. This includes the rights to the image of sold and commissioned original paintings.

The collector or buyer may not reproduce the artwork in any way without written permission.

When you purchase an original painting you, the collector, have the right to display the artwork in your home or business but the artwork may not be resold or reproduced without my written permission.

I would love to create a special piece of art for your home, business, or project!

Fill out the form on this page to get started!

A commissioned painting is a painting created just for you using your own reference photo or based off a previously sold painting of my own.

No, I want to respect all artists and their work, and this doesn't align with that.

Instead, I'd suggest looking at my past work and finding a piece to serve as inspiration.

Or you can provide your own reference photos that you have taken yourself of a special place and I can create something for you within my own style.

I won’t be able to replicate past work, but I can take the same reference photo and create a new painting just for you. I like to ensure that each client's piece is original, so I never set out to exactly replicate a painting. However, I'm happy to create a different version of an existing painting that is similar yet unique. We can bring your idea to life without replicating another painting–trust me!

There are lots of great artists who do portraits, but that's not something I paint. Please take a look at my Previous Collections to get a sense of my painting style.

No I don’t do initial sketches. My process is quite intuitive, therefore creating a sketch to adhere to doesn't allow me to do my best work.

However, before starting a painting, we chat about important details to include in the piece, the overall composition, colours, and other paintings of mine that you like. All of this information combined allows me to bring our vision to life.

Of course - that's the joy of creating a custom painting! We can play with colours, composition, scale... I'm open to any ideas within the scope of my style and subject matters I paint.

The commission process is iterative and when I send along progress photos, we can chat about any changes (colours, small composition changes) you desire.

When the painting is complete, there is another opportunity to make small changes before the painting is varnished. Once the painting is approved, signed and varnished, there can be no changes made.

The easiest way to find the ideal sized painting for you is to measure your space and tape the dimensions of the painting you're considering with painters tape. I'm happy to provide feedback and suggestions on the size if you send a few photos of your space where your future painting will live.

Absolutely!

To make sure it arrives in time we will need to discuss a few things including - my commission schedule, the size and complexity of the painting. Please include the date you need it by in your initial request and we can discuss.

Generally speaking, having a bit of a flexible schedule ( about 3-4 months) is best when it comes to custom paintings!

Once you have signed the commission contract, I will send you an invoice for 50% of the total price.

The other 50% is due upon completion of the painting before it is shipped.

I retain all rights to all artwork I create. This includes the rights to the image of sold and commissioned original paintings. The collector or buyer may not reproduce the artwork in any way without written permission. When you purchase an original painting you, the collector, have the right to display the artwork in your home or business but the artwork may not be resold or reproduced without my written permission.

I do not currently offer adult classes or workshops, but this may change in the future.

If you wish to be informed please sign up for my newsletter!

I n person children’s art classes based on the process of creating with a variety of materials is currently in the works!

Sign up for my newsletter so you can be the first to hear about it!