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FAQs

Return and Exchange Policy

There are no refunds or exchanges on purchased art.

We cannot be held responsible for lost or damaged items. In the rare occurrence of a lost or damaged shipment, we insure each package and must be made aware of damaged or lost items within 30 days of shipment in order to file a claim for reimbursement.

All shipping charges are non-refundable and all return shipping cost due to damage are the responsibility of the buyer. We recommend all damaged goods be returned for repair and insured with a tracking number. Please email shop@marysiachamp.com if returning a damaged item immediately.


What are your holiday shipping deadlines?

For your order to arrive in time for Christmas I recommend ordering as soon as possible. Shipping time really starts slowing down starting in November! I still cannot 100% guarantee delivery by Christmas if you order before these dates as road closure and weather also greatly affect parcel deliveries.

  • Canada - December 10

  • International - December 1


Can You Ship to A Different Address?

Unfortunately if you put the wrong address in while checking out and the order has shipped I cannot be held responsible for any lost items. IF the item ends up being returned to me you will have to pay additional shipping fees so that I can send it to the correct shipping address.

If your order has not shipped yet I will cancel your order and refund your money so that you may put in a new order with the correct shipping address.


Do you Accept Commissions?

Yes I am currently accepting commissions. Please go here to get started.


Do you Ship Internationally?

Yes I do. However the purchaser is responsible for all duties and taxes incurred at customs. Marysia Champ is not responsible for these fees.


Do you Offer A Designer Discount

Yes I do! If you are a designer, please fill out this form here to receive a 20% off of all Giclee Fine Art Prints. See more about the program here.


Can I Request A Donation For A Charity/Other Event?

At the moment I hand select a small number of charities and events that are close to my heart for donations. I am not able to support every donation request at this point and time. I wish you all the best!


Can I Post About you On My Blog or Website?

Yes you may! Thanks for sharing my work - please provide credit on work, photos and links where appropriate. 


Can I Share Your Work On Social Media?

Yes you may! I am thrilled that you want to share my work - please provide credit on work, tags on photos and links/tags in descriptions.


How Do I Join The Mailing List?

Fill out the form below. I’d love to send you news from my studio! You’ll be the first to hear about collection drops and get dibs on your favourite pieces at presale! Also discount codes are exclusive to my e-mail list!